Infrastructure Security Support
We are accountable for the quality of service and response time. We put our guarantees in the contract and work under strict NDAs.
- 15minutes to respond, 24/7
- 1report a month, no jargon
What support includes
A core service plus an optional round-the-clock response.
- 01
Regular Server Administration & Scheduled Patching
What it isRegular administration, updates and preventive maintenance of your company's servers, handled by our team.
What we doRegular updates, scheduled server health checks and work on an agreed schedule.
ResultPredictable, stable operation of your services.
Reduce urgent breakdowns through regular preventive maintenance.
- 02
Backup Integrity Monitoring & Quarterly Restoration Runs
What it isRegular checks that backups are being created, are not damaged and can be restored from.
What we doWe make sure backups are created and intact, and once a quarter we run a test restore and record the actual downtime.
ResultConfidence that you can get your data back after a failure.
You learn about a backup problem in advance, not on the day of an outage.
- 03
24/7 Incident Response SLA (Optional)
What it isEmergency engineer engagement to resolve incidents at any time of day or night (emergency support).
What we doWe take on your problem within 15 minutes, day or night: we investigate, stop it and restore operations. This is round-the-clock incident response, not continuous monitoring.
ResultYou are not left alone with an outage at night or on the weekend.
We engage with the problem within 15 minutes, when every minute counts.
- 04
Monthly Plain-English Management Report
What it isClear management reporting on the technical work done and the state of your systems.
What we doWhat was done this month, what changed and what we recommend next.
ResultTransparency: you see what you are paying for.
You always know the current state of your systems and which steps will improve security.
How we start and work
- Step 1Introduction and inventory
We study your infrastructure and list what we will maintain.
- Step 2Scope and schedule
We agree on the scope of services, the schedule of planned work and the communication channels.
- Step 3Work on schedule
We carry out updates, checks and backup monitoring regularly.
- Step 4Handling requests
We resolve requests and incidents; with the option enabled, we do it around the clock.
- Step 5Monthly review
We show what was done and discuss what to improve.
What you get
- Regular maintenance on schedule
- Monthly report on the work done
- Contact channels for requests
- Option: round-the-clock incident response
When you need this
Everything depends on one administrator, and there is no one to replace them
Take over the maintenance and capture the knowledge about the system in documentation.
The servers have not been updated in a long time
Draw up an update schedule and carry it out without stopping services.
An outage happened at night, and there was no one to call
Add the 24/7 response option, so someone can step in within 15 minutes.
Generalized examples of typical situations, not stories of specific clients.
Included in packages
All packagesNo. We do not sell continuous 24/7 monitoring; we offer round-the-clock response when you have an incident.